Company Name: MR Live Transfers

At MR Live Transfers, we follow the rules of the Telephone Consumer Protection Act (TCPA) to ensure that our work is legal and respectful of customer rights. Here's how we make sure our lead generation and live transfer processes follow these rules:

1. How We Generate Leads

1.1 Real-Time Online Leads

We collect leads through Google Ads and Facebook Ads, where people voluntarily fill out forms to share their contact details.

1.2 Following TCPA Rules for Internet Leads

The TCPA allows us to call internet leads if the person gives clear permission. When someone fills out our form, they agree to be contacted by phone, text, or email for the services they're interested in.

1.3 Verifying Aged Leads

For leads older than six months, we use a tool called RealValidation to check if they are listed on any "Do Not Call" (DNC) registry. This helps us stay compliant with the law.

2. Getting Customer Consent

2.1 Asking for Permission

When someone fills out a form on our ads, they give us permission to:

• Call or text them, even if they are on the DNC registry.
• Share their information with our clients.

2.2 Informing Customers Before Transfers

Before we transfer a call to our client, we make sure the customer agrees by:

• Telling them the client's name and the reason for the call.
• Confirming they are okay with being contacted by the client.

2.3 Keeping Records of Consent

We keep a record of every customer's permission to ensure we have proof of their agreement.

3. Live Transfers and Customer Communication

3.1 Compliant Live Transfers

We only transfer calls to our clients after:

• Getting the customer's clear permission.
• Letting the customer know who will contact them and why.

3.2 Extra Checks for Older Leads

For leads older than 30 days, we double-check their information using RealValidation to make sure they still comply with DNC rules.

3.3 Customer Confirmation

Before transferring a call, we ask the customer to confirm that they understand and agree to be contacted by our client.

4. Proof That We Follow the Rules

4.1 Legal Basis for Calling Internet Leads

The TCPA allows businesses to contact people who provide clear written consent. When someone fills out a form on our ads, they are giving this consent.

4.2 Consent Overrides DNC Listings

If a customer agrees to be contacted, it overrides their registration on the DNC list for the services they asked about.

4.3 Avoiding Mistakes

We keep accurate records, use tools like RealValidation, and clearly explain everything to customers to make sure we follow the rules.

5. Monitoring and Client Cooperation

5.1 Regular Checks

We regularly review our processes to make sure we are following TCPA guidelines. If we find anything wrong, we fix it immediately.

5.2 Client Responsibility

We provide proof to our clients that our leads and transfers are TCPA-compliant. We also expect our clients to follow these rules to protect themselves and the customers.