Our Commitment

At MRLiveTransfers.com, we prioritize the satisfaction of our clients by ensuring the quality of the live transfers we deliver. While all sales are final, we offer a replacement policy for non-qualified leads under the following terms:

Eligibility for Replacement

A lead may qualify for replacement if it does not meet the agreed-upon qualification criteria as defined during the onboarding process. Calls that do not exceed the 2-minute buffer time, as indicated on the invoice, will be replaced and will not be billed.

Replacement Request Process

Clients must submit replacement requests within [48 hours] of receiving the lead. All replacement requests should be sent to replacement@mrlivetransfers.com.

The following details must be included in the request:

• Full name of the customer.
• Customer's phone number.
• Clear reason for requesting the replacement.

Review and Approval

Our team will review each replacement request to determine its validity based on the provided information and our internal records. MRLiveTransfers.com reserves the right to approve or deny any replacement request at its sole discretion.

Notification

Clients will be informed of the decision regarding their replacement request within [48 hours] of submission.

Limitations

Replacements are limited to cases where the lead demonstrably fails to meet the agreed qualification standards. Leads that exceed the 2-minute buffer time and have been billed are not eligible for replacement unless otherwise determined by MRLiveTransfers.com.

Contact for Assistance

For further clarification or support regarding replacements, clients can contact our support team during business hours at support@mrlivetransfers.com or call our helpline.

By using MRLiveTransfers.com, you agree to abide by this Replacement Policy.