We provide live transfers for Final Expense, Medicare, Auto and Home Insurance,
ACA, Health Insurance, Real Estate, Annuities, IUL, Mortgage Refinance, Reverse
Mortgage, Debt Settlement, Solar, Credit Repair, and Long-Term Care.
A live transfer is when we connect an interested and qualified customer directly
to your business via phone.
The buffer time is a 2-minute grace period during which you can speak to the
customer to determine if they meet your qualifications without being billed.
The buffer time starts the moment the customer says "hello" after being
connected.
If the call exceeds 2 minutes, the call is billed, and payment is deducted from
your registered credit card.
No, calls that don't exceed the buffer time will not be billed.
Leads are verified through a double-verification process to ensure they meet the
agreed-upon qualification criteria before being transferred.
Our team verifies the lead's interest and qualification twice to ensure accuracy
before connecting them to your business.
Yes, all leads are opt-in customers who have filled out forms online expressing
interest in the relevant service.
No, we only provide opted-in leads. We do not engage in cold calling.
Simply sign up on our platform, provide your credit card information, and share
the necessary details to onboard your account.
No, there is no setup fee for using our services.
No, there are no monthly fees. You are only charged for live transfers that
exceed the buffer time.
Email replacement@mrlivetransfers.com with the customer's full name, phone
number, and the reason for the replacement.
Replacement requests must be submitted within [48 hours] of receiving the lead.
We aim to review and respond to replacement requests within [48 hours].
Once a call is billed, the customer's information is submitted via a form and
made available in your portal.
Yes, disputes must be submitted within [48 Hours] of the call for review.
You can reach our support team at support@mrlivetransfers.com or call our
helpline during business hours (9:00 AM - 6:00 PM).
We respond to support queries within 5 minutes during business hours.
If the call exceeds the buffer time, it will still be billed unless it qualifies
for replacement under our Replacement Policy.
We accept credit card payments, which are charged automatically for billed
calls.
You can update your payment information directly in your account portal.
Yes, we strictly adhere to TCPA regulations to ensure compliance and protect
your business.
Yes, you can cancel your account at any time by contacting our support team.
Qualification criteria are established during the onboarding process and vary
depending on the service.
Currently, our services are tailored for the U.S. market.
You can view detailed call records and billing information in your account
portal.
If your credit card is declined, our team will contact you to resolve the issue
and ensure uninterrupted service.
No cash refunds are offered for billed live transfers. For more details, refer
to our Refund Policy.