What is a live transfer?

A live transfer is when we connect an interested and qualified customer directly to your business via phone.

What is the buffer time?

The buffer time is a 3-minute grace period during which you can speak to the customer to determine if they meet your qualifications without being billed.

When does the buffer time start?

The buffer time starts the moment the customer says "hello" after being connected.

What happens if the call exceeds the buffer time?

If the call exceeds 3 minutes, the call is billed, and payment is deducted from your registered credit card.

Will I be billed for calls that don't exceed the buffer time?

No, calls that don't exceed the buffer time will not be billed.

How are leads verified?

Leads are verified through a double-verification process to ensure they meet the agreed-upon qualification criteria before being transferred.

What is the double-verification process?

Our team verifies the lead's interest and qualification twice to ensure accuracy before connecting them to your business.

Are the leads opt-in?

Yes, all leads are opt-in customers who have filled out forms online expressing interest in the relevant service.

Do you provide cold-call leads?

No, we only provide opted-in leads. We do not engage in cold calling.

How do I get started?

Simply sign up on our platform, provide your credit card information, and share the necessary details to onboard your account.

Is there a setup fee?

No, there is no setup fee for using our services.

Are there any monthly fees?

No, there are no monthly fees. You are only charged for live transfers that exceed the buffer time.

How do I request a lead replacement?

Email replacement@mrlivetransfers.com with the customer's full name, phone number, and the reason for the replacement.

What is the timeline for replacement requests?

Replacement requests must be submitted within 48 hours of receiving the lead.

How long does it take to process a replacement request?

We aim to review and respond to replacement requests within 48 hours.

What happens after a call is billed?

Once a call is billed, the customer's information is submitted via a form and made available in your portal.

Can I dispute a billed call?

Yes, disputes must be submitted within 48 Hours of the call for review.

How do I contact support?

You can reach our support team at sales@mrlivetransfers.com or call our helpline during business hours (9:00 AM - 6:00 PM).

What is your response time for support queries?

We respond to support queries within 5 minutes during business hours.

What if I don't qualify for a lead during the call?

If the call exceeds the buffer time, it will still be billed unless it qualifies for replacement under our Replacement Policy.

What payment methods do you accept?

We accept credit card payments, which are charged automatically for billed calls.

How do I update my payment information?

You can update your payment information directly in your account portal.

Are your services TCPA-compliant?

Yes, we strictly adhere to TCPA regulations to ensure compliance and protect your business.

Can I cancel my account?

Yes, you can cancel your account at any time by contacting our support team.

What is the qualification criteria for leads?

Qualification criteria are established during the onboarding process and vary depending on the service.

Do you offer services outside the United States?

Currently, our services are tailored for the U.S. market.

How do I track my billed calls?

You can view detailed call records and billing information in your account portal.

What happens if my credit card is declined?

If your credit card is declined, our team will contact you to resolve the issue and ensure uninterrupted service.

Do you provide a cash refund policy?

No cash refunds are offered for billed live transfers. For more details, refer to our Refund Policy.

FAQs

Frequently Asked Questions

Find answers to common questions about our live transfer services, billing, lead verification, and support.

We provide live transfers for Final Expense, Medicare, Auto and Home Insurance, ACA, Health Insurance, Real Estate, Annuities, IUL, Mortgage Refinance, Reverse Mortgage, Debt Settlement, Solar, Credit Repair, and Long-Term Care.